When logged into the portal, you can make changes to when and how your phone rings. To do this, just click on the 'Answering Rules' button in the portal. You'll see something like this:
The 'ring for __ seconds' dropdown allows you to change how long your phone will ring before going to voicemail or to your 'forward-no-answer' option (more on that later).
Beneath that are the rules for what and how your phone rings. Most users have just one default rule. To change that (or another existing rule), highlight that rule and you'll see a round 'edit' icon on the right side:
This will bring you to an 'edit' menu, with several options. The most common of these options are detailed below:
In the above section, each of these options specifies if and how a call is forwarded. Enabling "Always" will send every incoming call to whatever you specify, and will forego your extension entirely. "When unanswered" will forward any calls that you don't answer. "Busy" and "offline" function as you'd expect - it handles forwards when your phone is in that state.
"Simultaneous ring" determines what phone (or phones) ring when a certain number is dialed. If this isn't enabled, no phones will ring and a call will go straight to voicemail. More often than not, the ideal configuration will be the one pictured above - ringing all of a user's phones, usually just one one phone, is what most users need. However, you can have another phone ring as well, including a phone not on MyTelepath's system, such as a cell or home phone.
Selecting 'Add Rule' from the Answering Rules menu will allow you to add a different set of rules. You can use this to be able to quickly switch between two different configurations, or set up different rules for different times of day. To do this, you'll first need to create a time frame, which is done in the 'time frames' menu of the user portal.